MidAmerican Energy Earns Another J.D. Power and Associates Customer Satisfaction Honor for 2008
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Ann Thelen, Director of Media Relations, at 515-281-2785
Mark Reinders, Communications Manager, at 712-277-7866
DES MOINES, Iowa – (Sept. 26, 2008) – For the third time this year, MidAmerican Energy Company has earned a J.D. Power and Associates honor for excellence in customer satisfaction.
J.D. Power and Associates announced the results of its 2008 Natural Gas Residential Customer Satisfaction Study, ranking MidAmerican No. 1 in the Midwest Region for overall customer satisfaction. MidAmerican tied for first-place with CenterPoint Energy/Minnesota.
Earlier this year, MidAmerican ranked No. 1 in the Midwest Region in the 2008 Electric Utility Residential Customer Satisfaction Study – Large Segment, and the 2008 Electric Utility Business Customer Satisfaction Study. MidAmerican has been named to the top spot in the J.D. Power study for electric business customers for the fourth time in five years.
“Customer service is one of MidAmerican Energy’s key business principles, along with operational excellence, regulatory integrity, employee commitment, environmental respect and financial strength,” said Terry Ousley, MidAmerican’s vice president of customer satisfaction. “We appreciate that our customers recognize these efforts and that our efforts translate into high customer satisfaction.”
The 2008 Gas Utility Residential Customer Satisfaction Study targeted 40 states served by 60 natural gas utilities. For the Midwest Region, 21 companies were included in the study with customers rating their experience based on performance on five key factors: company image, price and value, billing and payment, customer service and field services. More than 29,940 Internet surveys were conducted from September 2007 to July 2008. Approximately 610 responses were included in the study for MidAmerican. MidAmerican’s overall customer satisfaction index score of 664 tied with CenterPoint Energy for the first place ranking in the Midwest category.
“Ultimately, customers’ opinions are based on the quality of their interactions with employees,” Ousley said. “MidAmerican employees deserve credit for this recognition based on their commitment to meet and exceed customers’ needs.”
Ousley added that the ranking is the result of listening closely to customers and effectively responding to their needs.
“We’ll continue to make every effort to inform our customers about issues, such as energy efficiency and helping them prepare for higher heating costs this winter,” he added. “Options like Budget Billing and online payment also are important to our customers as they seek convenient ways to pay their monthly bills.
“We are pleased with the study rankings, and we will continue to execute our 2008 customer satisfaction improvement plan with the objective of continuing to improve the service we provide to our customers this year and every year,” Ousley said.
$USD 329.00
$USD 329.00
$USD 329.00
